Question 1

What construction services do you offer in London?

Accepted Answer

We provide a full scope of residential and commercial construction services in London, including new builds, design & build, extensions, loft conversions, renovations, mansion projects, apartment refurbishments, commercial fit‑outs, and landscaping/hard landscaping. From modest one‑room upgrades to luxury multi‑storey developments, our experience spans every scale across Greater London.

Question 2

Do you offer design & build packages in London?

Accepted Answer

Our design & build service includes concept design, planning application support, structural engineering, and full build delivery under one contract. This turnkey solution is ideal for clients who prefer a single point of contact and streamlined project delivery across London boroughs.

Question 3

Can you work from plans provided by existing architects?

Accepted Answer

Absolutely. We offer build-only services and collaborate with third‑party architects and structural engineers. We review your drawings, support value engineering, ensure compliance with UK building regulations, and maintain schedules and quality for seamless delivery.

Question 4

Do you cover projects across all London boroughs?

Accepted Answer

We operate throughout most London boroughs - including Central, North, South, East, and Greater London and can also serve nearby areas as needed. Our central base enables efficient service delivery across London and parts of Essex.

Question 5

Are free site visits and quotations offered?

Accepted Answer

We offer free quotations with a total project figure following an on-site visit. If you require an itemised project breakdown, this can be provided once we’ve formally agreed to proceed with the project.

Question 6

What guarantees and aftercare do you provide?

Accepted Answer

All works include a written workmanship guarantee and an optional structural warranty (e.g. NHBC or Premier Guarantee). We include a 6–12 month defects liability period and offer a dedicated aftercare and snagging service to ensure your complete satisfaction.

Question 7

What insurance and professional certifications do you have?

Accepted Answer

We hold fully comprehensive public liability insurance, employer's liability insurance, and contract works insurance. All on-site personnel hold valid CSCS cards, and we comply with CDM Regulations 2015. We can provide accreditations, case studies, and client references upon request.

Question 8

Do I need planning permission or building control approvals in London?

Accepted Answer

It depends. Projects such as extensions, loft conversions, new builds, and commercial renovations typically require planning permission and must meet Building Regulations. We manage planning submissions, party wall notices, lawful development certificates, and building control coordination with your London borough.

Question 9

What are CDM regulations and how do they affect clients?

Accepted Answer

The Construction (Design & Management) Regulations 2015 (CDM 2015) apply to all UK construction projects, including domestic builds, and came into force on 6 April 2015. All clients must appoint competent duty holders (principal designer, contractor) and ensure health & safety compliance. For larger, "notifiable" projects, a construction phase plan (CPP) is mandatory.

Question 10

What is a notifiable project under CDM?

Accepted Answer

Projects are notifiable to HSE if they exceed 30 working days or involve more than 20 workers at any one time or exceed 500 person‑days. In such cases, we complete an F10 form on your behalf and compile a full health and safety file.

Question 11

Do you assist with party wall matters?

Accepted Answer

Yes. We handle Party Wall Act notices and submissions, coordinating with surveyors and liaising closely with both neighbours and clients. We aim to avoid legal disputes and minimise delays on build projects. Throughout the process, we keep all interactions professional and friendly - treating your neighbours with the same respect and consideration we’d show our own.

Question 12

What health and safety standards do you follow?

Accepted Answer

We follow HSE guidance and UK legislation including the Health & Safety at Work Act 1974, COSHH, working at height, and more. A site induction, toolbox talks, and a comprehensive construction phase plan are standard on every project.

Question 13

Do subcontractors hold CSCS cards?

Accepted Answer

Yes. All personnel on our sites hold valid CSCS cards, demonstrating accredited training and compliance with UK safety and competence standards.

Question 14

How is risk managed on-site?

Accepted Answer

We implement risk assessments, method statements (RAMS), and a structured construction phase plan for all projects. These guidelines cover plant usage, manual handling, PPE, fire precautions, lone working, and site housekeeping.

Question 15

How do you structure construction costs?

Accepted Answer

We provide transparent estimates based on detailed scope of works, labour, materials, and contingency. Cost breakdowns and milestone payments are clearly outlined in our quotes and contracts.

Question 16

What is retention?

Accepted Answer

Retention is a sum (typically 5%) held until practical completion, with the remainder released after the defects period (often 6–12 months). We can also discuss retention bond options for larger London projects. This retention is calculated within the payment plan upon accepting and signing the project contract as standard.

Question 17

What payment methods do you accept?

Accepted Answer

We accept bank transfers, and company cheques. Payments align with milestone schedules and are detailed in contracts to ensure clarity and financial control. Adhering to the payment schedule is a condition of the contract and most importantly ensures the project timeline isn't compromised.

Question 18

How do you protect client properties and gardens?

Accepted Answer

We use protective measures such as floor coverings, path mats, fencing, protective sheeting, and regular inspections. We're experienced in working in tight London spaces and high-end gardens, minimising disruption and preventing damage.

Question 19

How do you manage project changes?

Accepted Answer

Any changes requested by the client are assessed for cost and schedule impact. We provide written variation orders and maintain communication so that you're in control throughout the build. At the end of the day, you're investing to build your dream, and we're here to make the journey as smooth and satisfying as possible - because your happiness is at the heart of what we do.

Question 20

How do you keep clients updated?

Accepted Answer

Clients receive scheduled updates via email, phone, or meetings. We manage project logs, scheduling, subcontractor coordination, and on-site meetings to ensure transparency and progress reporting.

Question 21

How can I be sure I'm not working with rogue builders in London?

Accepted Answer

Look for a vat-registered, well-insured builder with accreditations, client references, case studies, and a written contract. We operate with full transparency - including detailed contracts, public liability insurance, and verified testimonials. With over 25 years of industry experience and a strong reputation, we pride ourselves on delivering trusted, high quality construction services across London and parts of Essex.

Question 22

How long will my project take?

Accepted Answer

Timelines vary by scope: a small loft conversion may take 4‑8 weeks, extensions or renovations 8‑20 weeks, while new builds can take 6‑12 months. We provide a bespoke project schedule with milestones before work begins.

Question 23

Do I need to choose high-end finishes or can you specify materials myself?

Accepted Answer

You have full control. We guide you through material selection, provide samples, and can source luxury finishes, sustainable materials, or cost-effective equivalents based on your budget and project vision. With extensive experience in identifying high-quality materials, we also have trusted overseas suppliers - with access to exclusive ranges and 24/7 service teams — allowing us to source premium products and bespoke furniture that others may not be able to.

Question 24

How can I contact Kaplan Construction?

Accepted Answer

To contact us, you can reach out to our dedicated Client Service through Kaplan Construction's official website. Visit the "Contact Us" section, where you'll find email addresses and phone numbers to connect with us.

Question 25

How quickly can I expect a reply if I contact Kaplan Construction's Client Service?

Accepted Answer

We strive to respond to all inquiries promptly, but response times may vary depending on the volume of messages we receive.

Question 26

Do you offer client service in multiple languages?

Accepted Answer

We offer our website in multiple languages, however, our client services team is limited to speaking English and Turkish. When contacting us, you'll have the option to communicate in your preferred language; if a language isn't currently supported it can still be accommodated internally if someone on the team speaks that language.

Question 27

How does an appointment with Kaplan Construction work?

Accepted Answer

We can offer in-store and on-site appointments personalised to your convenience. Contact us to arrange an appointment. Our team will assist you throughout your visit, offering advice on everything from design and functionality to aftercare based on their many years of trade experience.

Question 28

Can I contact client service for assistance?

Accepted Answer

From minor touch-ups to more extensive aftercare, our team will assess the issue and recommend the most effective solution. We'll keep you informed throughout the process, ensuring clarity and peace of mind. Whether it's structural work, finishes, or bespoke fittings, we're committed to the long-term quality of our projects. Ongoing support is available through our head office and authorised partners.

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